Frequently Asked Questions
When will my order be shipped?
We ship orders within 1–3 business days. During pre-orders or launches, this may take a little longer—we'll always let you know in advance.
Can I track my order?
Yes. As soon as your order has been shipped, you will receive a track & trace link by email so you can track your package.
What are the shipping costs?
Within the Netherlands, we charge a flat shipping rate of €4.95. Orders over €50 are shipped free of charge. Different rates apply for Belgium and other countries.
🔄 Returns & Cancellations
Can I return my order?
Yes, you can return items within 14 days of receipt. Products must be unopened and in their original condition. Personalized products cannot be returned.
How can I cancel my order?
Send us a message as soon as possible via the contact form. If your order hasn't shipped yet, we can cancel it free of charge.
🕯️ Products & Fragrances
Are the products natural or sustainable?
Wherever possible, we use natural ingredients and choose reusable or recyclable packaging. Sustainability is a conscious choice for AYVAÉ.
Are your products vegan or cruelty-free?
Yes. All our products are cruelty-free. Most formulas are vegan—this is always clearly indicated on the product page.
Can I order samples?
Yes, we offer sample kits during certain periods. Keep an eye on our newsletter or Instagram for the next release.
💬 Contact & Other
I didn't receive a confirmation email. What now?
Check your spam folder. Nothing found? Contact us via the contact form. and we are happy to help you.
I have another question.
You can always contact us using the form on the contact page. We usually respond within 24 hours on weekdays.
